Common transcription issues

Overview

If a transcription in Tinrec has a problem, this page covers common situations and how to fix them so you can get back on track quickly.

Open Tinrec and go to Workspace to find the record.
Tap the More menu on the right side of the record and check whether you can Retranscribe or Regenerate meeting summary.
If the transcript has errors, open the Transcript tab on the detail page and use Search and replace to fix proper nouns.
If a record is missing or stuck processing for a long time, refresh the page, or sign out and sign back in.
If you still cannot resolve it, contact support: official@tinrec.com (replies within 24 hours on business days).

Transcription taking too long: Free plan: 30 minutes of transcript per import, 5 imports per month (30 minutes each). Exceeding allowance may put you in a queue—consider upgrading or buying more time.
No to-dos or meeting summary: After you stop recording, the system generates them automatically. If they don’t appear, tap Regenerate on the detail page.