Account & billingBilling, payment & plan
How to fix a missing paid subscription
If a paid subscription you purchased does not appear in your Tinrec account, use this guide to check common causes.
Overview
If you purchased a Tinrec paid plan but it does not appear under Subscription Management in your account, first troubleshoot by purchase channel, then contact Support if needed.
Steps
- Confirm that the signed-in account matches the account used when purchasing (email / Apple ID / Google account).
- Confirm by purchase channel:
- Official website (tinrec.com) via PayPal: Use the same sign-in email; the subscription appears in Subscription Management.
- In-app purchase (Apple / Google): Confirm subscription status in that platform's subscription management, then return to the Tinrec app and refresh.
- Try signing out and signing back in, or update the app to the latest version.
- If it still does not appear, contact Tinrec Support (official@tinrec.com) and provide payment proof (order number or screenshot).
Tips / FAQ
- Subscriptions from different purchase channels are managed by different platforms; use the channel you purchased through.
- You can cancel renewal at any time; cancellation takes effect at the end of the current period.
- If you check immediately after payment and it does not appear, sync may be delayed — wait a few minutes and refresh again.
Related features
- Subscription management
- Payments and invoices
- Cancel or change plans
- Contact Tinrec Support
Move an in-app purchase subscription to Tinrec on the web
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How to fix a missing Google Play paid subscription
If a paid subscription purchased via Google Play does not appear in your Tinrec account, use this guide to troubleshoot.