Account & billingBilling, payment & plan
How to fix a missing Apple/iOS paid subscription
If a paid subscription purchased via Apple App Store does not appear in your Tinrec account, use this guide to troubleshoot.
Overview
If you purchased a Tinrec paid plan via Apple App Store (iOS) but it does not appear under Subscription Management in your account, use the steps below to troubleshoot.
Steps
- Confirm that the Apple ID used to purchase the subscription matches the account currently signed in to Tinrec.
- On your iOS device, open Settings → Apple ID → Subscriptions and confirm the Tinrec subscription exists and has not expired.
- Return to the Tinrec app, go to Profile Settings → Subscription Management, then refresh or sign in again to check.
- If it still does not appear, contact Tinrec Support (official@tinrec.com) and provide a screenshot of your Apple subscription receipt.
Tips / FAQ
- Subscriptions purchased via in-app purchase (Apple / Google) are managed by those platforms; official website (tinrec.com) subscriptions are paid via PayPal — the account channels differ.
- If you purchased on the official website with PayPal, use the same sign-in email; the subscription will appear in Subscription Management.
- You can cancel renewal at any time; cancellation takes effect at the end of the current period.
Related features
- Subscription management
- Payments and invoices
- Cancel or change plans
- Contact Tinrec Support