Troubleshoot meeting recording issues
Common Tinrec meeting recording problems and how to fix them
Overview
When you use Tinrec to record online meetings (desktop capturing system audio from Zoom / Meet / Teams / Webex), you may run into issues such as recording not starting automatically, no audio captured, or transcription problems. This article covers common troubleshooting steps.
Note: Auto-record here means the desktop app starts recording automatically when it detects Zoom / Meet / Teams / Webex (or similar) is running. That is different from calendar-scheduled auto-record; details of the latter are as stated on the official website.
Steps
- Confirm platform and version: Recording meeting system audio requires the desktop app (Mac: macOS 12 or later; Windows: Windows 10 or later). The web version can also record, but each session has a length limit.
- Check permissions: In macOS System Settings → Privacy & Security, confirm Tinrec has Screen Recording and Microphone permission.
- Confirm settings: Open Meeting recording settings and make sure auto-record is on (if you use auto-record).
- Manual test: During a meeting, tap Start recording and check whether a live transcript appears.
- Check volume: Confirm the meeting app is not muted and system audio is playing normally.
- Sign in again / restart: If issues continue, sign out and back in, or restart the Tinrec desktop app.
- Contact support: If the problem is not resolved, email official@tinrec.com with the meeting time, meeting app, and a description of the error.
Tips / FAQ
Q: Transcription accuracy is low?
A: Add proper nouns in Hotword management to improve accuracy (Free: 10 hotwords; Paid: 100 hotwords).
Q: Recording has no sound?
A: This is often missing system audio permission or the wrong output in the meeting app. Check permissions and volume first.
Related features
- Troubleshoot when meeting recording does not start automatically
- Set up automatic recording for Zoom meetings